Help
Questions & answers
Buying from a stall, or selling on one. Can't find your answer? Use the contact details at the bottom of the page.
Buying on OpenStall
Do I need an account to buy on OpenStall?
No. You can check out as a guest with your name, phone number and email. An account lets you see all your orders and refunds in one place.
How do I pay?
By card through Paystack, or by bank transfer to a one-time account number shown at checkout (where the stall accepts it). You pay exactly the price shown, with no extra charges on either method.
Who receives my money?
The stall you buy from. Payments are split automatically by Paystack or Monnify straight to the vendor's own bank account; OpenStall only keeps its fee.
What if my order doesn't arrive or isn't what I paid for?
Every paid order has buyer protection. Report a problem from your order page up to 7 days after delivery (or 14 days after payment). The vendor has 48 hours to respond; if you can't agree, OpenStall reviews the case.
What happens if the vendor cancels my paid order?
You get a link to send your bank details, and the vendor must refund you within 1 to 3 days and upload proof of the refund, which you can see on your order page.
How do I know a stall is real?
Look for the Verified badge, the stall's rating and reviews, how many orders it has completed and how quickly it answers buyer issues. All of these are on the stall page.
Selling on OpenStall
How much does it cost to open a stall?
Opening a stall is free. On the Commission plan you pay 5% per sale and nothing monthly. On the Subscription plan you pay ₦5,000 a month plus 1.5% per sale. Fees include VAT and every feature is on both plans. For bank transfers, Monnify's charge (1%, at most ₦2,000) is also taken from your share; buyers pay exactly your price.
How do I get paid?
Connect your bank account once. Each payment is split automatically and sent to your own account by Paystack (card) or Monnify (bank transfer). OpenStall never holds your money.
What can I sell?
Food, fashion, beauty, electronics, groceries, home goods, services and more. Products can have photos, options like size and colour, stock counts and delivery prices per area.
How will I know when I get an order?
You get a WhatsApp message and an email the moment an order is paid, and you manage it from your dashboard on your phone.
Can I bring my products from Instagram?
Yes. Connect Instagram and import your posts as product drafts, or add many products at once from photos, then review and publish them.
Can I have more than one stall?
Yes, up to three stalls on one account, each with its own link, products, orders and bank account.